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• Research assignments: use Commission Research.
• Data: use the Data Access Request.
• Complaints and ethical concerns: use the complaints channel.
• Published errors: use the error-report form.
• Privacy rights: use the dedicated privacy request.
• Accessibility and alternative formats: use the accessibility form.
• Reuse and logo permission: use the permissions request.

• Media: outlet, topic, deadline, and requested contribution.
• Data: study, purpose, variables, users, and protection.
• Complaints: event, date, project, people involved, and evidence where available.
• Research: problem, questions, population, outputs, timing, and budget.
• Vendors: service, documents, and RFP or prequalification reference.

Accepted formats and maximum size must be configured in the operational system. Do not send named datasets, identity documents, passwords, health records, children’s data, or highly confidential commercial documents through the general form. Request a secure channel first.

Information is used to understand, route, and answer the request; maintain an appropriate record; and prevent abuse. General contact does not create a marketing subscription. Access is restricted and retention differs by request type.

Participants may ask about a study, consent, withdrawal, no further contact, privacy, or complaints. Identify the study or researcher and contact time where possible without sending unnecessary additional information.

Include outlet, subject, question, deadline, publication date, and requested format. The Center cannot guarantee spokesperson availability or a response within every deadline.

Prequalification invitations, requests for proposals, registration templates, and legal or financial requirements may be submitted. Repeated unsolicited marketing messages and large unrequested attachments should be avoided.

Approved opportunities are published with their own requirements. A general résumé does not establish a vacancy or automatic inclusion in a team or roster. Submissions are handled under the Privacy Notice.

Messages are accepted in Arabic or English. An alternative method or format may be requested where the form is inaccessible. Language errors do not invalidate a message where the subject can be understood.

• This field is required.
• Enter an email address in the correct format.
• The file could not be uploaded; check format and size.
• The message could not be sent; your information has not yet been cleared.
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• Do not attach unnecessary personal or confidential data.

• Threats or harassment.
• Repeated automated messages.
• Malware or suspicious links.
• Impersonation.
• Requests to disclose participant data.
• Pressure to change research findings.
• Publication of staff personal information.

Only verified official accounts linked from the Website should be listed. Direct messages should not be used for datasets or sensitive complaints. Visits require prior arrangement if a public visitor address is established.

• Use a clear subject.
• Select the appropriate request type.
• Identify the study or project where relevant.
• State the question or action requested.
• Provide the actual deadline where applicable.
• Attach only necessary documents.
• Avoid duplicate copies of the same message.
• Do not send participant data through the general form.

The Center may decline to open executable files, password-protected files not agreed in advance, unknown links, irrelevant attachments, or files showing security indicators. The sender may be asked to resubmit through a secure method.

Response time depends on request type, urgency, completeness, internal review, identity verification, data sensitivity, and availability of the responsible person. The launch release does not promise a service level before capacity and procedures are approved.

• Risk to a participant, child, or at-risk group.
• Personal-data exposure or an unintended public link.
• Security threat or impersonation.
• Ongoing data manipulation or retaliation against a complainant.
• Material error in a published output.
• A verified legal or contractual deadline.

• Reply to the receipt message.
• Use the reference number where available.
• Avoid starting a new email thread.
• Provide only new information.
• State whether the deadline changed.
• Avoid daily follow-up unless an urgent risk exists.

• The email uses the official Center domain.
• Researcher or staff name and project title are provided.
• The purpose and commissioner are identified where appropriate.
• No password or unexpected financial transfer is requested.
• The channel matches information published on the Website.
• Forward a suspicious message to [verification email, if approved].

Report an organization or person falsely claiming to represent the Center, misusing its logo, requesting money, collecting data, advertising a false vacancy, or publishing a falsely attributed study. A screenshot, link, or contact number is useful without adding unnecessary personal information.

Meetings may take place by video, telephone, or at an agreed location. Visits require an appointment if a visitor address is established. A private residential address should not be published as the Center’s public address.

Requests may be submitted in Arabic or English. Response language depends on the message, subject, requested language, and available documents. A message is not rejected for language errors where its meaning can be understood.

• Mobile- and keyboard-compatible form.
• Visible labels and understandable error messages.
• No reliance on color alone.
• Screen-reader compatibility where practicable.
• No account required for core inquiries.
• Alternative contact method where the form is inaccessible.

Information is used to understand, route, and answer the request; review a complaint; prepare a proposal; maintain an appropriate record; and prevent abuse. A general message does not automatically create a marketing subscription.

Retention differs for general inquiries, proposals, complaints, privacy or data requests, contractual correspondence, career submissions, and security incidents. Need is reviewed and records are deleted or restricted when the legitimate purpose ends, subject to accountability and legal requirements.

• Identification or banking numbers.
• Participant lists or bulk telephone numbers.
• Precise addresses or health records.
• Sensitive violence or safeguarding disclosures.
• Detailed children’s data.
• Passwords or access codes.
• Nondeidentified research files.
• Highly confidential commercial documents.

Channels may not be used for threats, harassment, automated messages, malware, impersonation, requests for participant disclosure, pressure to change a finding, or publication of staff personal information. Abusive communications may be restricted while preserving legitimate complaints capable of review.

Forms, meetings, maps, or portals may lead to an external provider. Links should be official and current, and transition should be explained where appropriate. External services operate under their own terms and privacy notices.

Only verified official accounts linked from the Website are listed. Direct messages should not be used for datasets or sensitive complaints unless a designated secure channel has been approved.

Effective response begins with a clear message sent through the appropriate channel and containing the information required—without exposing personal or confidential data the request does not need.