Accessibility or Alternative-Format Request

• Plain text or HTML.
• Word or spreadsheet.
• High-contrast or large-text copy.
• Transcript of video or audio.
• Description of a chart or map.
• Alternative table for a dashboard.
• Plain-language or screen-reader-compatible version.

A user does not need to disclose a diagnosis or health details to receive assistance. It is sufficient to describe the barrier and required format or outcome.

Priority is given to barriers preventing complaints, privacy requests, essential information, or functions without alternatives. The Center may provide text, a table, direct link, or temporary assistance while remediation is underway.

1. Identify the page or function.
2. Assess impact and priority.
3. Provide an alternative where possible.
4. Refer for technical or editorial review.
5. Test the fix.
6. Inform the user and document the issue.

• A menu or field cannot be reached by keyboard.
• A screen reader does not announce a heading, error, or button.
• Text or links have insufficient contrast.
• A PDF is an unreadable image.
• A chart lacks a description or alternative table.
• Arabic direction or reading order is incorrect.
• A time limit causes loss of information.

• Send HTML, Word, or plain text.
• Provide a table or chart description.
• Assist with form completion through another channel.
• Provide a direct link or smaller file.
• Disable motion or provide a transcript.
• Provide a summary using simpler language or structure.

A medical diagnosis is not required. Device, browser, or assistive-technology information is used only to understand the barrier and test a solution, and disability or access information is not published.